Minden Gross LLP is a well-respected mid-size law firm. We are large enough to offer firm members the support,
training, and services available at larger firms while at the same time providing a warm and congenial working
environment.
We are currently looking to fill the following positions:
Senior Collector
We have an immediate opening for a Collections Clerk with at least 8 years’ experience. Typically works to improve the effectiveness of cash collections by negotiating terms of payments on overdue accounts. May develop and implement process improvement projects, as well as performing daily collection calls and/or credit analysis.
Summary of Duties:
As a part of our Accounting department and reporting to our Controller, the responsibilities for this position will include, but will not be limited to:
Job Responsibilities and Accountabilities
- Responsible for the collection of outstanding accounts receivable for all clients
- Act as the point person for both lawyers and clients regarding queries to clarify facts and exchange information
- Post daily cash receipts
- Post direct to GL cash receipt as required
- Contact clients for payment of outstanding accounts
- Provide support to and liaise with the Billing or responsible lawyer with respect to the collections of receivables owing by that lawyer’s clients
- Identify problems and develop solutions with respect to delinquent accounts
- Produce account reconciliations
- Produce ad-hoc reports as necessary
- Maintain the collections database and report on the results of collections efforts
- Issue monthly account statements to clients
- Respond to incoming calls and client inquiries in a timely and professional manner
- Run monthly and yearly reports for distribution to lawyers
- Run reports requested by auditors and answer subsequent inquiries
- Fill out and file proof of claims when necessary
- Provide feedback/payment history for current clients when opening new matters
- Process/coordinate payment reversals and reallocations
- Process and obtain approval for account write-offs
- Resolve any discrepancies with input and approval from Controller and/or lawyer
- Remain informed and up-to-date on laws and policies relating to debt collection
- Provide guidance to Collections Clerk
- Other related duties as assigned
Qualifications
- Graduate of a recognized college with an accounting diploma/certificate or degree
- Minimum 8 years’ work experience in collections
- Previous experience working in professional services industry would be an asset
- Experience providing guidance, mentoring and/or managing employees would be an asset
- Knowledgeable of collection laws, with the ability to continuously find ways to improve the collection of outstanding credit
- A highly motivated individual that has the ability to work independently as well as in a team environment
- Organizational and time management skills are essential; excellent at managing multiple priorities with frequent interruptions
- Ability to produce high quality work and adhere to strict deadlines
- Analytical with great report writing skills
- Highly skilled in negotiation
- Proven success in working in a fast-paced environment
- Has the ability to quickly identify problems and recommend solutions
- Strong technical skills, and proficient in Microsoft Office 2013 and Document Management systems
- Experience with ARCS Collection Software and Elite Enterprise/3E is an asset
- Have exceptional verbal and written communication skills, are organized and meticulous with follow-up and details and is able to take initiative, prioritize and multi-task
If you take pride in the quality of your work, are client-service driven, and enjoy working in a fast-paced team environment, we invite you to forward your resume, including your salary expectations to the Manager of Human Resources, Athena Dimaras at adimaras@mindengross.com. Please be certain to indicate “Senior Collector” in the subject line of your email. No phone calls please.
We thank all applicants for their interest in Minden Gross LLP; however, only chosen applicants will be contacted. Minden Gross LLP is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
Training & Software Specialist
We have an immediate opening for a Training & Software Specialist, with a minimum 4 years’ experience combined in training or application support. Experience in a professional services environment preferred.
Position Summary
This position is responsible for the delivery of front-line technical support to hardware and software users within the firm via the HelpDesk. The Technical & Training Support Specialist will provide support for user support services, including receiving and resolving IT problems and developing and delivering in-house end-user training programs.
Summary of Duties:
The Training & Software Specialist will develop and deliver in-house, end-user training programs and post-training software support.
Job Responsibilities and Accountabilities
- Identify technical training needs, work with IT and managers on identifying employee technical needs and weaknesses
- Create training strategies, initiatives, and materials based on data and research. Manage the production of program marketing material
- Communicate training needs and online resources
- Develop a schedule to assess training needs
- Test and review created materials
- Conduct training through new materials
- Instruct employee training and onboarding
- Coordinate and monitor enrollment and schedules
- Attend “Train the Trainer” sessions for new projects, access vendor documentation and customize for internal use
- Assist users with how-to application questions and best practices
Qualifications
- Minimum 4 years’ experience as a trainer, corporate training specialist, or related position
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Experience in Document Management systems would be an asset
- Strong exposure to high demand Document Production environments is a must
- Strict adherence to company technology goals
- Familiarity with project management would be an asset
- Good interpersonal skills and communication with all levels of management
- Organized and able to create multiple timelines and schedules
- Able to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
This position requires the individual to participate in the on-call rotation for after-hours/holidays support for IT operations.
If you take pride in the quality of your work, are client-service driven, and enjoy working in a fast-paced team environment, we invite you to forward your resume, including your salary expectations and where you first discovered this job posting, to the Information Technology Manager, Edward Asmar, at easmar@mindengross.com. Please indicate “Training & Software Specialist” in the subject line of your email. No phone calls, please.
We thank all applicants for their interest in Minden Gross LLP; however, only chosen applicants will be contacted. Minden Gross LLP is an equal opportunity employer, and we welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
We are always looking for new talent to expand our service to clients.
For lawyer positions, please submit your application to:
Patti MacDonald Maarse
Manager of Professional Talent and Development
416.369.4128
pmaarse@mindengross.com
For law student positions, please submit your application to:
The Student Committee
studentinfo@mindengross.com
For law clerk, legal, and administrative professional positions, please submit your application to:
Athena Dimaras
Human Resources Manager
416.369.4280
HumanResources@mindengross.com